From Monday 9 November, in line with the State government’s pathway to re-opening, we have established our COVID-safe plan and will be transitioning our office to re-open.
To ensure our client’s needs are meet during this transition, we have in place the following:
Our Team
Where possible, our team will continue to work remotely but will be available to be contacted as usual, and we remain available to you to address any questions. Please do not hesitate to contact us with any concerns.
Emails
We are actively monitoring and responding to all emails. If you can, please continue to email your queries to team@tagfinancial.com.au.
Phone
Our office phone is being diverted to our friendly team and our business hours remain as normal (Monday to Friday, 9am to 5pm). If our phone does go to voicemail, please leave a message so we can get back to you.
Meetings
Scheduled meetings with clients and suppliers are being carried out either via telephone or video conference. Our friendly team are happy to help you set up for virtual meetings should you need any assistance.
Mail
We continue to have limited access to mail which may delay our response time. Please email where possible or contact us to discuss alternatives to mail.
Documentation
Please scan and email documents where possible instead of mailing. If you need any help with documents, please contact us.
Invoices
We ask that invoices are paid through our online portal, go to: https://www.tagfinancial.com.au/pay-my-invoice
We understand that these are challenging times for everyone. The actions we have taken will ensure we continue to deliver a great level of service to our highly valued clients, whilst also minimising any risk to the health and wellbeing of our team and clients.
We will continue to update you regarding our working arrangements in line with future government updates.
If you have any questions, please contact us on 03 9886 0800 or via email.